Encodable Industries will never share any of your personal information with anyone outside of Encodable Industries, unless required by law to do so. The only item we may be interested in sharing is your website address and screenshot, to put on our portfolio page, but we will not do that either if you'd rather we don't.
Software Delivery Policy
All software is delivered via email. During normal US business hours you will usually receive your software within 15 minutes of completing your purchase. Outside of business hours, it may take until the next business day to receive your software.
Software License & Update Policy
For our web applications like FileChucker and UserBase, the license cost is a one-time cost; there is no recurring monthly or yearly fee. You can use your licensed copy of the application forever. The license also includes free updates to newer versions for one year from the date of purchase; and after one year, updates are available at a 50% discount, which then includes another year of free updates. See the updates page for more.
As with many software companies, we cannot offer a refund once a product has been delivered, since there is no way to guarantee full return of the software. That is why we provide online demos and/or freely-downloadable trial versions of our products. If the trial version of a product works properly on your server, then the paid version will too, so you can be sure you will not end up with a defective product.
If you request a refund before we deliver the product to you, then we can usually process your refund within about 12-24 hours, or sooner if it's during normal US business hours.