Policies

Privacy Policy

Encodable Industries will never share any of your personal information with anyone outside of Encodable Industries, unless required by law to do so.  The only item we may be interested in sharing is your website address and screenshot, to put on our portfolio page, but we will not do that either if you'd rather we don't.

Software Delivery Policy

All software is delivered via email.  During normal US business hours you will usually receive your software within 15 minutes of completing your purchase.  Outside of business hours, it may take until the next business day to receive your software.

Software License & Update Policy

For our web applications like FileChucker and UserBase, the license cost is a one-time cost; there is no recurring monthly or yearly fee.  You can use your licensed copy of the application forever.  The license also includes free updates to newer versions for one year from the date of purchase; and after one year, updates are available at a 50% discount, which then includes another year of free updates.  See the updates page for more.

Return Policy

As with many software companies, we cannot offer a refund once a product has been delivered, since there is no way to guarantee full return of the software.  That is why we provide online demos and/or freely-downloadable trial versions of our products.  If the trial version of a product works properly on your server, then the paid version will too, so you can be sure you will not end up with a defective product.

If you request a refund before we deliver the product to you, then we can usually process your refund within about 12-24 hours, or sooner if it's during normal US business hours.




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Client Quotes

I just installed the demo of your product and got it up and running in no time.  I searched high and low for a decent login script and thank God I found yours.
– Adrian F.
I spent ages trying to find a way of making my own log in page for my website - if you're thinking of doing that forget it - don't waste your time!  UserBase is a 1st class product at a very reasonable price.  The software works faultlessly and can be adapted to any situation.  The service that I have received from Encodable is terrific!  I am very very impressed.  Nothing was too much trouble and I am most grateful to Anthony DiSante in particular for all his help and patience.
– Paul S.
Worked like a charm... man, this piece of software is a dream and I really appreciate all your customer service help getting this taken care of.
– Kyle M.
I just want to say you guys really stand alone in that you have a quality product and you provide genuine customer service.  It's sad but those qualities are seldom found separately, much less together.  Thanks again for your time and help.
– Alex S.
Also, I wanted to tell you that I was very skeptical about buying this script.  I've spent a lot of time and money over the past 3 months trying to find a solution that works, but I ended up having problems with so many of the scripts I tried that I was almost to the point of giving up.  But then I came across your script, and it actually does what it's supposed to.  An absolute wow.  A very impressive and powerful script indeed!  Many, many thanks!
– Mike E.
I can't thank you enough, I was up against a deadline that required me to get this up and running in 48 hours and you have probably the best customer service I've ever seen.
– Dan T.
Your scripts/software are the greatest, I mean I really love how customizable they are, how intuitive they are, and so on.  Thanks again, I love this stuff!
– Tucker O.
We searched for a long time for an application to password protect directories and allow file uploads.  Userbase & Filechucker are far superior to anything out there.  Simple yet powerful programming, extremely flexible in configuration, and great customer service.  Thanks for a superb product.
– Kat G.
Thank you VERY much for all of your help.  You've really impressed me.  We have support agreements for other software that costs thousands of dollars / year (just for the support), and most of them aren't as helpful as you have been.
– Keith Y.
There are a lot of these scripts out there, but I think they all pale in comparison to yours.
– Peter W.
The software has some great features, is well presented, runs where others are problematic and will make a good impression on our clients.  We look forward to reaping its benefits!
– Alex H.